Nationally Recognized for the Best Customer Service in Debt Relief
When you're dealing with debt, who you work with matters as much as what they can do for you.
At Accredited Debt Relief, our customer-first philosophy is simple: every person who reaches out to us deserves to be treated with respect, patience, and genuine care — and the industry has taken notice.
This won't affect your credit score!
Our Customer Service Philosophy
A Message from Our COO
At Accredited Debt Relief, we hold ourselves to a high standard for everything we do — our consultations, program enrollment, mobile app, client results… But nowhere does that standard matter more than in the moment someone picks up the phone and asks us for help.
For many, asking for help with debt is one of the hardest calls they'll ever make. I never want anyone on our team to lose sight of that.
Debt is stressful — and when someone trusts Accredited Debt Relief with that part of their lives, the best thing we can do is meet them with empathy, patience, respect, and genuine care — from the very first call to the day they become debt-free.
Here's what you can expect from our team at Accredited Debt Relief: Every person who reaches out for help will be heard and cared for by a highly trained debt specialist including: 100+ hours of training, empathetic communication and a deep understanding of debt and the psychology around debt.
Over the years, we've earned more than 68,000 five-star reviews — that's 9 out of every 10 clients or graduates who've shared their experience. We're proud of that, because it tells us something we never want to forget: people notice when they're treated well — and that's The Accredited Debt Relief standard.
Sincerely,
Lou Antonelli,
COO at Accredited Debt Relief
Award-Winning Client Support — Recognized Across the Industry
These organizations reviewed us independently. Here's what they found — and what it means for you.
Best Debt Relief Company
#1 Debt Relief Company – Finder.comHow It's Evaluated
Finder's analysts do one of the most thorough, data-driven comparisons across debt relief providers. They independently score debt relief companies on fee transparency, offer success rates, minimum debt thresholds, accreditation and customer support accessibility.
What It Means for You
When you work with Accredited Debt Relief, you're working with a company that has earned high scores across a wide range of criteria that will impact your experience. Working with a company known for its transparency, client success, accreditations and customer support gives you confidence you're in good hands.
Customer Service Department of The Year
Gold Stevie® Winner – The American Business AwardsHow It's Evaluated
As one of the world's most competitive business award programs, Stevie judges review live client calls, complaint resolution records, team training standards and measurable outcomes — not self-reported data. Thousands of entries compete globally.
What It Means for You
Every person you speak with at Accredited Debt Relief has been evaluated against the highest industry standards. The calls that won us Gold are the same calls you'll experience and the support you'll receive.
One of America's Best Online Platforms
Top 12 Finance & Money — NewsweekHow It's Evaluated
Newsweek recognizes 500 online platforms across 25 industry categories, compiled from a list of over 20,000 companies. All top platforms are tested on 29 criteria in four dimensions including: mobile usability, traffic growth and technical performance, as well as an online survey analyzing impression, usage and trust.
What It Means for You
As the first debt relief company to build a dedicated client mobile app, we've been committed to an exceptional digital experience since 2013. Our tools give you real-time progress, support access and the information you need to succeed.
Financial Wellness Champion
#1 for Financial Wellness – Banking Tech USAHow It's Evaluated
As one of Fintech's most prestigious awards programs, Banking Tech USA celebrates excellence in financial technology. Their editorial panel reviews program design, client outcomes data and measurable impact on financial health — including program completion metrics and long-term financial stability after program completion.
What It Means for You
This recognition reflects our commitment to our client's overall financial wellness. While getting out of debt is the goal, long-term financial wellness makes staying out of debt possible. By focusing on our client's financial wellness we make sure they have the tools they need both to finish the program and to thrive when they graduate.
Excellence in Customer Service
#1 in Customer Service – The Business Intelligence GroupHow It's Evaluated
BIG evaluates companies through direct consumer surveys, third-party review aggregation and performance benchmarking against industry peers — measuring consistency, responsiveness and resolution quality across the full client journey.
What It Means for You
Consistent customer service isn't an accident. It's the result of the systems, training and accountability we've built to make sure every client interaction reflects our values. At the heart of this is our team of 800+ US-based and IAPDA-certified debt specialists — each with 115 hours of training — backed by a corporate family of 2,200+ US-based employees.
What 78,000+ Client Reviews Say About Our Service
Awards recognize performance over time, but reviews capture individual client experiences — real people, describing what it actually felt like to work with us.
Across every major platform, Accredited Debt Relief consistently earns the highest ratings in the debt relief industry from its clients and graduates.
Combined Reviews
5-Star Reviews Across Platforms
Review Rate Across Platforms
Our Reviews
What Makes Our Customer Service "The Best"
A lot of companies claim great customer service. Here's what it looks like in practice at Accredited Debt Relief.
1:1 Human Support from Debt Specialists
From your very first call, you're speaking with a real human specialist. Our certified advisors offer free, no-obligation consultations to walk you through a personalized plan for your credit card debt, medical bills, or personal loans. When you enroll, our team of specialists is with you every step of the way — knowing your account, your goals, and your situation so every conversation moves you forward.
US-Based Customer Service and Client Support
Our 2,200+ client-facing employees are based in the United States. In an industry where offshore call centers are common, we've made a deliberate choice to keep our support team here. You'll always have the option to speak with a US-based, human specialist who will understand your questions and give you personalized answers based on your financial and life circumstances.
Empathy-Trained Specialists
Our specialists complete 100+ hours of ongoing training each year — beyond new hire onboarding — developed with IAPDA and AFCPE-certified Financial Counselors. The curriculum goes beyond product knowledge: it covers the psychology of debt, emotional resilience, and how to meet clients where they are. The goal is that every conversation feels like talking to someone who genuinely understands what you're going through.
Holistic Financial Wellness
Every client's financial wellness is fully supported with access to weekly sessions with certified financial therapists, budgeting tools, educational resources and a private online community where peers in similar situations offer real support and accountability. Graduating clients rate their financial habits 8.1 out of 10 — up from 5.7 before they started.
Exceptional Results for Your Debt
Typical clients save 40% or more on their eligible monthly payments, freeing up funds for everyday essentials. 92% of graduates say their payments were affordable and report a 42% improvement in their financial habits after completing the program. Most see progress within 3–6 months and are debt-free in 24–48 months.
Accessible Tech-Driven Support
Clients can reach us by phone, through our mobile app's direct messaging, or by email — 365 days a year. As the first debt relief company to offer a dedicated mobile app (rated 4.9 stars on iOS, 4.7 on Google Play), we give clients 24/7 visibility into their progress and direct access to their support team. Real people, not chatbots.
How Empathy Training for Customer Service Works
In 2025, our client specialists completed 115 hours of ongoing training — outside of new hire onboarding — delivered in monthly sessions on a rotating cadence.
In addition to compliance training or product training, empathy-focused training is a sustained investment that ensures our team shows up for clients in ways that honor and respect their experiences.
The training also addresses the practical reality of doing this work well every day: maintaining high energy and emotional resilience so that the client who calls at 4:45 pm on a Friday gets the same quality of advocate as the client who calls at 9 am on a Monday.
The result is an enrollment process that doesn't feel like a sales call. It feels like a helpful conversation that naturally leads to a decision — made by the client, on their own terms, with full information.
My Consolidation Specialist was patient, empathetic, knowledgeable, and compassionate throughout the entire call. I joked with her: 'Were you a therapist in another life?' I felt good about the decision.
Sharise N., A Therapist from Pennsylvania
A real client with $14,194 in debt
Our Training Ethos
The Highest Compliment: 8 in 10 Graduates Would Recommend Us to Someone They Care About
When you find something that genuinely helps, you share it. That's why 8 in 10 of our graduates said they'd recommend Accredited Debt Relief to a friend struggling with debt.
As of May 2026, we've surveyed more than 10,000 program graduates. 92% said their payments were affordable. Graduates also reported a 42% improvement in financial habits, with confidence scores rising from 5.7 to 8.1 out of 10.
When people feel taken care of, and get great results, they want to share it with others.
Would Recommend Accredited Debt Relief to a Friend Struggling With Debt
Said Accredited Debt Relief Made Their Payments More Affordable
Said Their Financial Habits Improved After Working With Accredited Debt Relief
I was paying almost $800 a month towards debt. After I got into the program, it dropped to half of that. It significantly changed the affordability of my life.
My financial habits have absolutely changed. Even though the debt wasn't totally my fault, I still look back and see some things I could've avoided. But that's hindsight. Now I know better.
Meet Some of the People We've Had the Honor of Helping
"I took that first step because I knew I wasn't going to get out of debt alone."
Annemie, former teacher from North Carolina
Annemie Saved 46% a Month
Learn More
"My Consolidation Specialist was very compassionate and didn't judge us."
Mark, retired veteran from Oklahoma
Mark Saved 66% a Month
Learn More
"Money's not scary anymore. I'm able to live freely for the first time in my adult life."
Harlie, order processor from New York
Harlie Saved 61% a Month
Learn More
"I get to go to sleep without worrying about how things are going to be paid."
Sharise, LCSW from Pennsylvania
Sharise Saved 65% a Month
Learn More
"I took that first step because I knew I wasn't going to get out of debt alone."
Annemie, former teacher from North Carolina
Annemie Saved 46% a Month
Learn More
"My Consolidation Specialist was very compassionate and didn't judge us."
Mark, retired veteran from Oklahoma
Mark Saved 66% a Month
Learn More
"Money's not scary anymore. I'm able to live freely for the first time in my adult life."
Harlie, order processor from New York
Harlie Saved 61% a Month
Learn More
"I get to go to sleep without worrying about how things are going to be paid."
Sharise, LCSW from Pennsylvania
Sharise Saved 65% a Month
Learn MoreSavings amounts are calculated based on self-reported payments or tradeline minimums minus estimated program payment. Clients typically save $480 on their monthly debt payments. Individual results may vary.
Frequently Asked Questions
What makes Accredited Debt Relief's customer service different from other debt relief companies?
We built our entire company around the belief that every person who reaches out to us deserves to be treated with respect, patience, and genuine care — from the very first call to the day they become debt-free. In practice, that means 800+ IAPDA-certified specialists — backed by a corporate family of 2,200+ US-based employees — trained to guide you through every step with real, personal attention. No AI chatbots, no runaround. Just people who are reachable by phone, app, or email 365 days a year and accountable to your outcome.
That care also drives real results: typical clients save 40% or more on their eligible monthly payments, most see their first results within 3–6 months, and are debt-free in 24–48 months. It also means going beyond the debt itself — with access to certified financial therapists, budgeting tools, and a private community of peers who understand what you're going through.
That commitment has earned us independent recognition from Forbes Advisor, Bankrate, CBS News, and others as the best in the industry for customer satisfaction.
Are Accredited Debt Relief's awards paid placements or sponsored content?
No. Every award and ranking listed on this page reflects an independent editorial or judging process. Finder.com, Forbes Advisor, Bankrate, and CBS News conduct their own research and scoring — we cannot pay to be ranked. The Stevie Awards are judged by a panel that reviews live call recordings and verified data. We're proud of these recognitions precisely because they cannot be bought.
What is Accredited Debt Relief's customer satisfaction score?
Across more than 78,000 combined reviews, 86% of our clients give us five stars. Our BBB rating is 4.9/5, Trustpilot is 4.8/5, and Google is 4.8/5. In our most recent graduate survey (May 2026, n>10,000), 92% of program graduates said we made their payments more affordable, and 8 in 10 said they would recommend us to a friend struggling with debt.